We have all had the opportunity to speak with a support representative with our bank representative or computer support technician working on the other side of the world.  Many people struggle with the communication breakdown between these representatives and have concerns about the security of our personal information.

Telephone inquiries for computer giant Dell are typically fielded in India, but now the company will guarantee that customers speak to someone in North America — for an extra $12.95 a month.*  This equates to an additional $155.40 per year, just in case you need support from a an American based company that speaks English.

In addition, Bill Weir, co-anchor of the weekend edition of “Good Morning America” commented on air on December 14, 2008, that when he was in one of these call centers in India, he noticed a white board on the wall that said 35 = 10.  The call centers are telling their staff that a support call to a frustrated American computer user is equivalent to a 35 year old adult Indian talking to a ten year old Indian child.

There is also legislation in the house that would require any US based company to have call centers indicate the country that the US consumer is working with.  This is in response to consumers concerns about their personal information being accessed in foreign countries.

As it has been since the inception of Geeks of Nevada, we provide technical support for all of its systems, from our offices here in Carson City, NV.  We feel that the communication between our customers and our staff after the sale is just as important as the communication before the sale

*Source – ABC News, http://abcnews.go.com/GMA/story?id=6458598